Duport is one of the key players when it comes to fertiliser technology. From slurry injectors to liquid fertiliser machines, from pump tankers to vacuum tanks and other machines, Duport delivers.
The Dedemsvaart-based company was in the midst of a veritable complete transformation process, in which all internal and external work processes were scrutinised and (where necessary) revamped. The request for a configurator came from various working groups. In particular to be able to draw up quotations faster, to say goodbye to the well-known, unwieldy Excel lists and to guarantee the quality of quotations. Every sales employee used to prepare quotations using their own templates in Word. Praising via-via-references and Merkato's demo environment convinced Duport to choose us.
Merkato ensures that quotations are now prepared simply, quickly and correctly in a controlled environment (allowing quality to be guaranteed and controlled) and with the possibility of customisation. Merkato is also used internationally for integral support of the sales force.
In recent years, the company had been growing at lightning speed, and because every system they supply is custom-made, making the corresponding quotations began to require more and more resources. This stood in the way of rapid international expansion, which is why Wiejelo contacted Merkato.
In Merkato, we captured and automated all processes. As a result, the error rate due to human error was significantly reduced.
Making no concessions: that is important to SIEPLO. And that is exactly why SIEPLO chose Merkato!
SafanDarley has big ambitions for the coming years. That a good sales configurator would play an important role in this was long obvious.