Hitma, which is part of UltraPure International, is one of the largest players in the global market for (among other things) single-use assemblies for medical and sampling applications.
Because one order can consist of huge numbers of unique products, small miscalculations in the price can be disastrous. Each assembly is uniquely customised. Each quotation and order requires a customer-specific drawing and a parts list with assembly instructions for 'the floor'. This results in an enormous amount of work for the inside sales department.
In the search for the perfect configurator, Hitma came across Merkato. Among other things, Merkato simplified complex price calculations and quotation processes. In addition, our integrated 2D drawing module, which visualises the configured product and provides production drawings, completes the perfect solution.
In recent years, the company had been growing at lightning speed, and because every system they supply is custom-made, making the corresponding quotations began to require more and more resources. This stood in the way of rapid international expansion, which is why Wiejelo contacted Merkato.
In Merkato, we captured and automated all processes. As a result, the error rate due to human error was significantly reduced.
Making no concessions: that is important to SIEPLO. And that is exactly why SIEPLO chose Merkato!