The story of the MAN Group, founded in Germany, begins over 250 years ago. MAN Truck supplies trucks for construction, traction, distribution and long-haul transport and MAN Bus supplies all kinds of buses: from city buses, intercity buses and coaches to chassis. All vehicles have one thing in common: they comply with brand values. And in line with those brand values, MAN Truck and MAN Bus ended up with Merkato, in their search for sales support for accessories.
By using the sales configurator, the MAN dealer network can now sell vehicles under its own banner and in its own look-and-feel. Impossibilities can no longer be sold, as the software guides the seller through the process. In it, all options, versions, options and accessories are discussed. Previously, accessories were not often offered and thus regularly ended up in the after-sales process.
With Merkato's deployment, selling dealers can now choose the right accessories from the always up-to-date accessories list in no time and prepare quotes based on the chosen vehicle.
Merkato also ensures synchronisation of work and installation processes across the dealer population, including by harmonising accessory installation hours. Finally, the configurator ensures that the knowledge of existing salespeople is flawlessly transferred to new salespeople.
In recent years, the company had been growing at lightning speed, and because every system they supply is custom-made, making the corresponding quotations began to require more and more resources. This stood in the way of rapid international expansion, which is why Wiejelo contacted Merkato.
In Merkato, we captured and automated all processes. As a result, the error rate due to human error was significantly reduced.
Making no concessions: that is important to SIEPLO. And that is exactly why SIEPLO chose Merkato!